Returns and refunds policy

Australian Consumer Law

Our products come with consumer guarantees under the Australian Consumer Law. If a product has a fault, is not of acceptable quality, is not fit for a stated purpose or does not match its description, you may have rights to a repair, replacement or refund depending on the circumstances. These rights apply in addition to any manufacturer warranty and cannot be excluded by this policy.

How to request help

Contact us before sending anything back. Include your order number, product model, a description of the issue and, where useful, photos of the product or packaging. Email sarch@rhodiumit.com.au or contact the Lynbrook showroom so we can confirm the next step.

Keep the product, accessories, manuals and packaging until the return instructions are confirmed. We may need to inspect or test equipment before deciding the appropriate remedy.

Change-of-mind returns

You can return opened or unopened products for a change of mind within 7 days of receiving your product. Contact us with your order details before sending the product back so we can provide return instructions.

The customer pays return postage. A restocking fee of 20% of the price paid for the returned product applies to change-of-mind returns. Accepted returns are refunded to your original payment method, less this 20% restocking fee.

Approved refunds are processed to the original payment method within 7 days after we receive the authorised return.

This 7-day window, customer-paid return postage and restocking fee apply only to change-of-mind returns. They do not restrict your rights or remedies under the Australian Consumer Law for faulty products or other failures to meet consumer guarantees.

Shipping and click and collect

For shipped orders, we will explain the return instructions and any agreed transport arrangements when your request is assessed. For click-and-collect orders, wait for the ready-to-collect email and bring your order details when contacting the showroom. Do not post equipment without receiving return instructions first.

Before you buy

Product pages show the available model information and pricing. For compatibility or installation questions, visit the showroom or read our home security camera guide before ordering.