How we use your details
DGTG PTY LTD, trading as Rhodium Security (ABN 71 608 672 608), uses the information you provide to answer enquiries, process orders and arrange collection or delivery.
Website enquiries
When you send an enquiry, we use your name, email address, optional phone number, suburb and message to understand your request and reply. The message is sent to our team through our email delivery provider. Please do not include account passwords or private access details. We do not use an enquiry to place an order or take payment.
Optional website analytics
With your permission, we use Google Analytics to understand public page visits, successful enquiry submissions and clicks to call, email or get directions. These clicks indicate interest; they do not confirm a phone conversation or a showroom visit.
The analytics tag loads only after you choose Allow analytics. You can decline and continue using the website, or change your choice using Analytics preferences in the footer. We save that choice in your browser. Analytics cookies are used after you allow them.
Our measurement sends public page paths and limited campaign information. We do not send enquiry text, names, email addresses, telephone numbers, payment details, order references or search terms through our analytics events. Staff, cart, checkout and order pages are excluded. Google processes analytics information, including browser and device information, which may involve overseas systems. Advertising storage and personalisation remain disabled.
Cart and checkout
A cart cookie connects this browser to your saved selection. We store the selected equipment, quantities, prices and order status. Stripe collects your payment and contact details on its checkout page. Our website receives your name, email, telephone number and payment confirmation; it does not store your complete card number or card security code.
Order and collection messages
We use your email to send payment confirmation and, for collection orders, a ready-to-collect notice. For delivery orders, we use your contact details to coordinate dispatch and resolve order questions. Transactional email is processed by our email delivery provider. Website hosting, order storage, payment and email providers process the information needed to provide those services, which may involve overseas systems.
Access and questions
For delivery orders, we use the delivery address and recipient contact details to prepare and arrange dispatch. Staff order emails include the details needed to fulfil the order and are sent to our dispatch inbox. We share necessary information with the courier selected to deliver your order. The address, booking reference and any shipping label are kept with the order for fulfilment and support.
We retain order records for accounting, order support and applicable recordkeeping requirements. Contact sarch@rhodiumit.com.au or 03 8787 8779 to ask about your information or request correction.